Privacy Policy

1. Introduction

resletter ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing platform ("Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when using our Service, including:

• Name and email address when you create an account
• Billing information when you subscribe to a paid plan
• Profile information you choose to add to your account
• Communications you send to us

2.2 Subscriber Data

When you use our Service to manage your newsletters, we process data about your subscribers on your behalf, including:

• Email addresses of your subscribers
• Subscription preferences and consent records
• Email engagement data (opens, clicks, bounces)
• Any additional data you choose to collect about your subscribers

2.3 Automatically Collected Information

When you access our Service, we may automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Process your transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues or fraud
• Improve our Service and develop new features
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our Service (payment processors, hosting providers, email delivery services)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share your information

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@resletter.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

10. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information.

11. GDPR Compliance (For EU Users)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We act as a data controller for your account information and as a data processor for your subscriber data.

Legal Basis for Processing

• Contractual Necessity: Processing necessary to provide our services
• Consent: Where you have given explicit consent for specific processing
• Legitimate Interests: For improving our services, security, and fraud prevention
• Legal Obligation: When required to comply with applicable laws

Your GDPR Rights

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

We will respond to GDPR requests within 30 days. Contact us at privacy@resletter.com.

12. LGPD Compliance (For Brazilian Users)

If you are a resident of Brazil, you have certain data protection rights under the Lei Geral de Proteção de Dados (LGPD - Law No. 13,709/2018). We are committed to complying with LGPD requirements.

Your LGPD Rights

• Confirmação e acesso: Confirm the existence of processing and access your data
• Correção: Request correction of incomplete, inaccurate, or outdated data
• Anonimização, bloqueio ou eliminação: Request anonymization, blocking, or deletion of unnecessary or excessive data
• Portabilidade: Request data portability to another service provider
• Eliminação: Request deletion of data processed with your consent
• Informação: Be informed about public and private entities with whom your data is shared
• Revogação do consentimento: Withdraw consent at any time
• Oposição: Object to processing that violates LGPD provisions
• Revisão de decisões automatizadas: Request review of automated decisions

Data Processing Agent

Resletter acts as the Controlador (Controller) for the personal data of our users. For the personal data of your subscribers, you act as the Controller and Resletter acts as the Operador (Processor).

We will respond to LGPD requests within 15 days. You may also file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD). Contact us at privacy@resletter.com.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@resletter.com
• Data Protection Officer: dpo@resletter.com